Question 1

Shipping policy

Accepted Answer

Processing

Orders are processed in 1-2 business days.  Please note that this time can be longer should your product/s need to be produced before shipping (in that case, a note explaining that and the expected time needed will be sent to you).   Please also note that during holidays, shipping times might be extended. You will be notified when your order has been dispatched.

Domestic shipping (Sweden)

Estimate 2-5 days for delivery.
Shipping is 59 SEK for orders under 600 SEK.

We offer free shipping on orders over 600 SEK.

EU shipping

Estimate 3-8 days for delivery.

Shipping rates are applied at checkout. Add the products you're interested in to your cart and shipping destination to view your shipping cost.

We offer free shipping on orders over 750 SEK to Europe.

International shipping

Delivery times vary based on your location, but expect anywhere from 7-21 days for delivery. Add the products you're interested in to your cart and shipping destination to view your shipping cost.
Please note, any customs fees and/or duties applied to a shipment are not included in the cost of shipping and are the customer’s responsibility to pay.  NB! Shipping to the US is done DDP (delivered duty paid), which is the only option for me to ship there.

We offer free international shipping on orders over 1 000 SEK.

Free shipping

We offer free shipping within Sweden on all orders over 600 SEK, and over 750 SEK/1 000 SEK to EU/rest of the world.

Question 2

Exchanges & Returns

Accepted Answer

We want you to love what you buy.

Therefore, Mellby Atelier gladly accepts exchanges and/or returns of unopened / unused goods*.   Please contact us on info@mellbyatelier.com within 14 days of delivery to make arrangements for the return/exchange.

• Returns must reach our studio within 21 days of delivery date.  
 • Buyers are responsible for the cost of return shipment. Original shipment cost - if any - is non-refundable.

* Due to the handmade nature of some of our products, we do not allow any returns on candles, reed diffusers, room sprays and soaps.  However, we’ll be more than happy to replace or refund products damaged. If your candle was damaged during shipment, please contact us at info@mellbyatelier with proof of damage within 48 hours of receiving the order.

Question 3

What payment methods do you accept?

Accepted Answer

We accept Debit- & Credit Cards and PayPal.