Frequently asked questions

Processing Orders are processed in 1-2 business days. Please note that this time can be longer should your product/s need to be produced before shipping (in that case, a note explaining that and the expected time needed will be sent to you). Please also note that during holidays, shipping times might be extended. You will be notified when your order has been dispatched. Domestic shipping (Sweden) Estimate 2-5 days for delivery. Tracked Domestic Shipping is 59 SEK for orders under 600 SEK. We offer free shipping on orders over 600 SEK. EU shipping Estimate 3-8 days for delivery. Tracked EU Shipping is 99 SEK for orders under 1 000 SEK unless the package weigh more than 2 kg (in that case you'll receive a shipping quote). We offer free shipping on orders over 750 SEK to Europe. International shipping Delivery times vary based on your location, but expect anywhere from 5-21 days for delivery. Tracked International Shipping is 99 SEK for orders under 1 000 SEK unless the package weigh more than 2 kg (in that case you'll receive a shipping quote). Please note, any customs fees and/or duties applied to a shipment are not included in the cost of shipping and are the customer’s responsibility to pay. NB! Shipping to the US is done DDP (delivered duty paid), which is the only option for me to ship there. We offer free international shipping on orders over 1 000 SEK. Free shipping We offer free tracked shipping within Sweden on all orders over 600 SEK, and over 750 SEK/1 000 SEK to EU/rest of the world.

We want you to love what you buy. Therefore, Mellby Atelier gladly accepts exchanges and/or returns of unopened / unused goods*. Please contact us on info@mellbyatelier.com within 14 days of delivery to make arrangements for the return/exchange. • Returns must reach our studio within 21 days of delivery date. • Buyers are responsible for the cost of return shipment. Original shipment cost - if any - is non-refundable. * Due to the handmade nature of some of our products, we do not allow any returns on candles, reed diffusers, room sprays and soaps. However, we’ll be more than happy to replace or refund products damaged. If your candle was damaged during shipment, please contact us at info@mellbyatelier with proof of damage within 48 hours of receiving the order.

We accept Debit- & Credit Cards and PayPal.